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Hire top quality IVR Nearshore Developers

What is IVR? Interactive Voice Response (IVR) is a powerful technology that enables efficient communication between computers and humans through voice and touch-tone inputs. Widely used in various industries, IVR streamlines customer service, banking, and more, by automating routine interactions and offering self-service options.
An IVR developer specializes in creating and refining Interactive Voice Response systems to ensure seamless and intuitive interactions between users and technology. Their core responsibilities involve designing custom call flows, scripting applications using various programming languages, and integrating the IVR system with relevant databases and applications. By constantly testing, troubleshooting, and analyzing system performance, IVR developers identify areas for improvement, ensuring an enhanced user experience and increased efficiency across industries. Their expertise in IVR technology allows them to offer valuable technical support and guidance for any related concerns.
Some of the most widely used IVR systems include:
- Twilio: Twilio offers a cloud-based IVR system with a robust API that allows developers to build and customize phone and SMS applications, including call routing, voice recognition, and text-to-speech capabilities.
- Genesys: Genesys provides a comprehensive suite of contact center solutions, including an IVR platform with advanced features like natural language understanding, voice biometrics, and omnichannel routing.
- Avaya: Avaya's Aura Experience Portal is an IVR platform designed for contact centers, offering self-service applications and seamless integration with various communication channels and back-end systems.
- Cisco: Cisco's Unified Contact Center Enterprise (UCCE) is a robust IVR system that enables businesses to handle customer interactions across multiple channels, including voice, email, and web chat.
- Five9: Five9 is a cloud contact center solution that includes an IVR system with features like speech recognition, text-to-speech, and intelligent call routing.
- NICE CXone: NICE CXone is a cloud-based customer experience platform that offers an IVR system with advanced features like natural language processing, voice analytics, and self-service options.
An IVR developer can significantly enhance your business's communication capabilities by creating and optimizing Interactive Voice Response systems tailored to your needs. By designing intuitive call flows, scripting customized applications, and ensuring seamless integration with existing databases and infrastructure, IVR developers elevate the customer experience and boost efficiency. Their expertise in IVR technology enables your business to handle increased call volumes, reduce wait times, and provide effective self-service options, ultimately leading to higher customer satisfaction and a competitive edge in the market.
With Next Idea Tech's Nearshore Software Development Services, we help clients hire pre-vetted IVR developers with expertise in Genesys, CXone and more.

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What We Offer

Easily hire vetted IT professionals

Remote work is now the norm. The option to hire IT resources across the country or the entire world has been around for years. However, given the demand, cost, and challenges of team management, companies find it difficult to establish a distributed team. Next Idea Tech uses a proven process to attract, vet, and place well qualified IT professionals. We are founded by developers for developers!

Developers around the Globe

Why limit yourself to regional resources? We especialize in hiring developers from Latin America and other worldwide locations. Nearshore developers are just as skilled as local developers. By hiring globally, you gain access to a bigger talent pool.

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Our five step process is a proven framework for success. We test the interpersonal skills, English proficiency, and coding expertise of all candidates.

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We don’t waste time on repeat interviews or a myriad of coding tests. The focus is on finding qualified developers quicker than with traditional recruiting.

Hiring IVR Developers

Hiring IVR Developers
Key skills to look for in a IVR developer

Hiring IVR Developers

IVR developers can be categorized based on the IVR platforms they specialize in, their technical skills, and the industries they have experience in. Two popular IVR platforms are Genesys and NICE CXone. Comparing and contrasting these systems can provide insights into the different types of IVR developers.

Genesys Developers:
Genesys is a comprehensive suite of contact center solutions, including an IVR platform with advanced features such as natural language understanding, voice biometrics, and omnichannel routing. Genesys developers typically have experience working with this platform, designing, implementing, and maintaining custom IVR solutions for various industries.
Genesys developers should possess expertise in relevant programming languages such as J2EE, .NET, REST APIs, and integration technologies, as well as a deep understanding of the Genesys platform's features and limitations. They may also need experience with specific modules, such as Genesys PureEngage or PureConnect.

NICE CXone Developers:NICE CXone is a cloud-based customer experience platform that offers an IVR system with advanced features like natural language processing, voice analytics, and self-service options.
NICE CXone developers specialize in creating and refining IVR solutions on this platform, tailoring them to specific industry needs and requirements.
The NICE CXone develpoer should have expertise in NICE CXone scripting and a solid understanding of telephony and contact center technologies. Understanding Cisco VoIP knowledge is essential, and a Cisco certification would be a valuable addition. The developer must have the ability to assess customer business needs, design tailored telecommunication application solutions and excellent communication abilities.

Questions we always ask when hiring IVR developers

As staff augmentation service providers, we want you to be kept in the loop of every step we take towards finding the perfect developers for your team. Because of this, we are sharing with you a few of the questions that every IVR developers should know how to answer. This will help you vet the candidate yourself and asses their knowledge!

Can you describe a specific IVR project you've worked on, including the challenges you faced and how you overcame them?

How do you approach the integration of an IVR system with existing databases and back-end systems?

What strategies do you use to create an IVR system that provides an exceptional user experience?

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