We built a B2B SaaS platform that helps small and medium businesses automate incoming calls and never miss a lead again. Now serving hundreds of businesses across multiple industries.
Real metrics from the VONA platform, showing impact for SMB customers across the US.
Small and medium businesses face a critical challenge: they can't afford dedicated receptionists, but they're losing thousands in revenue from missed calls and uncaptured leads. We saw an opportunity to solve this.
SMBs miss 30-40% of incoming calls. Every missed call is a potential customer gone to a competitor.
Hiring a receptionist costs $35-50K/year. Most small businesses simply can't justify the expense.
62% of calls come outside business hours. Without 24/7 coverage, leads slip through the cracks.
Voicemails go unanswered. Caller info gets lost. There's no systematic way to follow up.
We built VONA as a B2B SaaS platform that gives every small business an AI-powered receptionist. It answers calls, captures leads, books appointments, and ensures no opportunity is ever missed—at a fraction of the cost of hiring staff.
Every feature was designed with VONA's specific requirements in mind—and now serves thousands of callers daily.
Human-like voice synthesis with emotion recognition and natural conversation flow. Callers often can't tell they're speaking to AI.
Real-time calendar integration, conflict resolution, and automatic rescheduling with instant confirmation via SMS/email.
Context-aware dialogue that remembers previous statements, handles interruptions, and manages complex multi-step requests.
Comprehensive dashboard showing call volumes, resolution rates, peak times, and caller sentiment analysis.
Fluent in English and Spanish with automatic language detection and seamless mid-conversation switching.
HIPAA-compliant data handling, end-to-end encryption, and secure PII management with audit trails.
Bi-directional sync with Salesforce, HubSpot, and custom CRMs. Automatic contact creation and update.
Knows when to transfer to human agents. Provides full context and transcript for seamless handoff.
We combined cutting-edge AI technologies with proven infrastructure to build a system that's both innovative and reliable. Every component was chosen for performance, scalability, and maintainability.
A structured approach that delivered a production-ready AI voice system on time and on budget.
Deep dive into VONA's call patterns, pain points, and integration requirements. Mapped out user journeys and defined success metrics.
Designed the conversation architecture, NLU models, and system integration points. Built voice prototype for early testing.
Agile development with weekly demos. Continuous training of NLU models with real conversation data and iterative refinement.
Comprehensive testing with shadow mode deployment. Gradual rollout from 10% to 100% of call volume over two weeks.
Continuous monitoring, model retraining, and feature additions based on real-world performance and customer feedback.
“Building VONA with Next Idea Tech was an incredible experience. They took our vision for an AI receptionist and turned it into a product that's now helping hundreds of small businesses never miss a lead. The technical execution was flawless.”
Whether you need an AI voice assistant, custom automation, or a complete digital transformation—our team is ready to turn your vision into reality.